Privacy Policy

Effective Date: 25 October 2025

1. Scope

This Privacy Policy describes how Sri Lakshmi Cuisine Caterers (“we”, “us”, “our”) collects, uses, and shares information when you use https://srilakshmicuisine.com/ and our related services.

2. Information We Collect

Personal Information: name, phone number, email, address, order details, and payment info (processed via our payment partners).
Technical Data: device/browser details, IP address, cookies, and usage data for analytics and security.
Communication Data: messages, feedback, and support interactions (including WhatsApp/SMS where applicable).

3. How We Use Information

Process and fulfill orders; provide delivery/pickup and catering.
Communicate order updates and respond to enquiries.
Improve menu, operations, and Website performance (analytics and quality assurance).
Prevent fraud and enforce our Terms.
Marketing with your consent/where permitted (you can opt out anytime).

4. Sharing of Information

Service Providers: payment gateways (e.g., PhonePe), delivery partners, hosting, analytics, and customer support tools—only as needed to provide our services.
Legal: to comply with law, enforce our policies, or protect rights, property, or safety.

5. Cookies & Analytics

We use cookies and similar technologies for session management, preferences, and analytics. You can control cookies via your browser settings, but some features may not function properly if disabled.

6. Data Security

We use reasonable technical and organizational safeguards. No method of transmission or storage is 100% secure.

7. Data Retention

We retain information as required to provide services, meet legal obligations, resolve disputes, and enforce agreements.

8. Your Choices

Update your contact details by writing to us.
Opt-out of marketing emails/SMS by using the unsubscribe option or contacting us.

9. Children’s Privacy

Our services are intended for adults. If you believe a child has provided us personal data, contact us to remove it.

10. Changes to this Policy

We may update this Policy from time to time. The updated version will be posted here with the Effective Date.

11. Contact & Grievance Officer

Grievance Officer: Srinivas Karrevula
Email: srinu0715@gmail.com
Phone: +91 83742 49322
Address: Pragathi Nagar, Hyderabad, Telangana 500090