Return & Refund Policy

Effective Date: 25 October 2025

1. Perishable Goods

Most of our products are freshly prepared, perishable food items. For safety and hygiene reasons, returns are generally not possible once the order is delivered/picked up.

2. Order Cancellation

• Ready-to-eat orders: You may cancel before preparation starts. Once preparation begins, cancellation may not be possible.
• Catering orders: Cancellations/reschedules follow the timelines and charges in your quotation/PI. Certain advances may be non-refundable after the lock-in window.

3. When We Can Help (Replacements/Refunds)

• Order not received due to our error or carrier loss.
• Wrong items delivered.
• Significant damage or quality issue on delivery (with evidence).

4. How to Raise a Request

• Contact us within 24 hours of delivery/pickup at srinu0715@gmail.com or +91 83742 49322.
• Share order ID, description of the issue, and clear photos/videos.

5. Resolution

• After verification, we may offer a replacement, partial refund, full refund, or credit note—at our discretion and subject to availability.
• If a refund is approved, it will be processed to the original payment method within 7–14 business days (bank/gateway timelines apply).

6. Exclusions

• Issues reported beyond 24 hours from delivery/pickup.
• Change-of-mind after preparation/delivery for perishable items.
• Taste preference where food quality is otherwise acceptable.
• Improper storage/handling after delivery.
• If a refund is approved, it will be credited to the original payment method within 7–14 business days (bank/gateway timelines apply).
• Replacement will be processed and deliver within 1-2 hour once replacement is approved.

7. Contact & Grievance Officer

Grievance Officer: Srinivas Karrevula
Email: srinu0715@gmail.com
Phone: +91 83742 49322
Address: Pragathi Nagar, Hyderabad, Telangana 500090